FREE WORKPLACE TECHNOLOGY REPORT
THE CONNECTED
WORKPLACE
Why meeting room technology fails and how to fix it.
Real service data from the 1,500+ rooms we support: what actually breaks, when and why, and what the organisations getting it right do differently.
What breaks in meeting rooms, when, and why
The five-step DITAM model for fixing it
A five-minute self-assessment for your own rooms
BACKED BY EVIDENCE
MOST REPORTS RUN ON OPINION.
OUR ONE RUNS ON DATA.
Every ticket in the SPOR support pipeline was reviewed by hand, then backed by independent research from the ONS, BCO, Gallup, Microsoft and more.
1500+
598
meeting rooms supported by SPOR
service desk tickets reviewed
211
genuine fault reports analysed
18
months of data, March 2025 to September 2026
A NOTE FROM OUR CO-FOUNDER
CHRIS GORE
Group Strategic Director and Co-Founder, SPOR Group. Author of Work Isn’t Working.
“It doesn’t matter which workplace strategy you choose. None of it works without the right technology in place.”
WHAT WE FOUND
KEY
FINDINGS
A taste of what’s inside. The full report breaks down every fault category, when rooms fail and which rooms keep coming back.
25%
Audio is the number one cause of meeting room faults, ahead of every other category.
40%
of categorised faults hit what remote participants hear and see: audio and cameras.
32%
of categorised faults happen at the first things people touch: connecting a laptop, sharing content and the controls.
27%
of faults are logged on a Wednesday, the midweek peak. Fridays see just 14%.
43%
of faults are reported before midday, as the working day gets going.
80%
of logged service activity is reactive fault-fixing. Only 12% is planned maintenance.
Source: SPOR service desk, support pipeline tickets March 2025 to September 2026 (211 faults; 163 with a stated cause).
WHAT'S INSIDE
INSIDE
THE REPORT
Six chapters, from what’s going wrong to a practical plan for fixing it, all sourced on the page where each number appears.
01
EVERY MEETING IS NOW A HYBRID MEETING
28% of working adults now split their week between home and office.
02
WHAT ACTUALLY BREAKS
Audio is the number one fault. The screen rarely is.
03
WHY ROOMS FAIL
It’s rarely the kit: AV brought in too late, and nobody owning it after handover.
04
HOW TO FIX IT: FIVE STEPS
Design, Integrate, Train, Asset manage, Monitor.
05
SCORE YOUR ROOMS
A five-minute self-assessment, plus 10 questions to ask before your next AV project.
06
ROOMS THAT WORK
NFL, Accord Healthcare, PineBridge and more.
THE DITAM MODEL
FIVE STEPS THAT FOLLOW A ROOM THROUGH ITS WHOLE LIFE.
The organisations getting meeting rooms right don’t treat them as a project that ends at handover. They run them as a continuous cycle: Design, Integrate, Train, Asset manage, Monitor.
CASE STUDY
ROOMS
THAT WORK.
From single boardrooms to multi-site roll-outs: Deloitte (27 sites), Monzo (68 spaces), Amundi (43 rooms) and more feature in the report.
THE PROCESS
ACCORD HEALTHCARE
Remote colleagues saw one static wide shot of the boardroom, with no way to tell who was speaking. SPOR installed an intelligent six-camera system that switches automatically to whoever is talking, with one-touch mute and camera privacy.
“We’ve got something that’s impressive, it’s high quality, it’s easy to use and it gives a little bit of the wow factor.”
Jason McKinnon, Vice President of Business Transformation and Innovation, Accord Healthcare
THE BEST MEETING ROOMS
DON'T HAPPEN BY ACCIDENT.
They’re designed, integrated, taught, managed and monitored. Let’s look at what that means for your rooms.