SPOR Group + pivot: Powering a More Proactive Approach to AV Lifecycle Management

Workplace technology is now business-critical, but most organisations still have limited insight into how it performs day to day. Closing that gap means replacing manual checks with connected, digital workflows that flag issues before they reach the people using the room.

That shared focus is what brings SPOR Group and pivot together.

At SPOR, we support more than 1,500 meeting rooms across the UK, Europe and Asia, with a focus on long-term technology performance beyond installation. pivot’s lifecycle management platform helps Integrators like us manage AV systems, assets and performance through connected data and digital workflows.

Together, we’re giving our customers a clearer, more consistent picture of how their AV environments are performing.

From reactive support to proactive lifecycle management

For enterprise organisations, installing AV is rarely the hardest part. The real challenge is knowing how every room, location and system is performing once the installers have left.

Asset records are often scattered across spreadsheets, project folders and systems that don’t talk to each other. Problems tend to surface only when a frustrated user reports them. And as estates grow across more sites and more vendors, keeping a reliable view of system health only gets harder.

We were looking for a platform that could bring asset information and system performance together across every vendor in our customers’ estates, so our team could act on issues before users noticed them. pivot was a natural fit, bringing multi-vendor monitoring, asset data and documentation together in a single platform.

Introducing SPORTrack, built on pivot

SPORTrack, our remote monitoring platform, built on pivot, gives us a single, real-time view of every device, in every room, across our customers’ AV estates.

We bring the AV expertise, the customer relationships and the help desk that acts on what SPORTrack sees. When a device goes offline, our team is alerted immediately and can often resolve the issue remotely, before anyone walks into the room. pivot provides the platform that brings asset data, documentation and system performance together in one place.

“With SPORTrack, built on pivot, we can see how our clients’ technology is performing completely remotely. When it’s time for the meeting, the presentation or the live event, we already know the room is ready. Most organisations don’t struggle to install technology. They struggle to keep it working across every room, every day. pivot helps us solve that, and prove it.” – Chris Gore, Co-Founder and Group Strategic Director, SPOR Group

The impact is already measurable. For a global technology organisation with more than 200 meeting spaces, SPORTrack helped cut incident resolution time by 50% and coordination time by 90%, while providing reliability data to support better technology and investment decisions.

Stronger together, locally and globally

Enterprise AV is increasingly global, and this partnership reflects that.

As our customers’ estates spread across more locations and regions, a consistent experience depends on two things: local expertise on the ground and technology that scales with them.

We deliver local service through our own engineers and an established partner network, with projects completed in cities including Sydney, Paris, Milan and Dublin. pivot provides the platform that keeps that service consistent wherever a customer operates.

It’s a two-way partnership: pivot helps us scale our managed service offering, while our day-to-day experience managing enterprise AV estates provides real-world insight that helps pivot continue to evolve the platform for Integrators and their customers.

Building the future of proactive AV

This partnership is about changing what customers should expect from their AV partners: technology that is monitored, managed and optimised digitally throughout its lifecycle.

For us, that means building on the service model we’ve developed since SPOR was founded: one where accountability doesn’t end at installation, and where performance can be measured and proven.

And for our customers, it means moving away from fragmented information and reactive support towards something much more valuable: confidence that the technology they rely on every day will work when they need it.

“We’re excited to partner with SPOR Group, a UK leader with a shared commitment to the customer experience and delivering proactive management across the lifecycle. SPOR represents the kind of forward-thinking Integrator we built pivot to support — one that sees an opportunity to move beyond project delivery and build stronger, longer-term customer relationships through proactive lifecycle management.” – Kevin Rauch, Co-Founder, pivot

See SPORTrack running across your own estate

We offer a free SPORTrack proof of concept, so you can see the results on your own systems before committing. Find out more about SPORTrack.

To learn more about pivot’s lifecycle management platform, read pivot’s announcement on their blog.