During 2020 and 2021, it has become increasingly important to have systems in place where employees can interact with each other from different locations and time zones. Remote working can sometimes be difficult, and companies need to ensure they communicate with their employees through various platforms.
There are various ways that companies can communicate with their employees and clients, and it is essential to have at least one up and running within your business.
Below are a few options that can be implemented to improve company communications:
1. Virtual messaging
Virtual messaging has become increasingly more popular during 2020 and 2021, and email is no longer your only option. Before Covid-19, Skype and Microsoft Teams were the go-to options for most companies, however, the last two years have brought so many more options for companies to consider. Zoom, Slack, Glip and Google Hangouts have become some of the top options companies have implemented to ensure their employees can communicate with each other.
Employees can use these platforms to chat, share files, video and voice calls and share their screens. ‘’When used appropriately, team chat apps are among the best productivity tools because they make conversations easier to track, improve teamwork, and help maintain company culture.’’ (Jill Duffy, 2020)
Through these platforms, employees can now speak to clients all around the world at just the click of a button. This helps them in improving their relationships with clients as well as ensuring their needs are met.
2. Project management tools
Project management tools can assist companies in scheduling time and allocating projects to their employees. Trello, Paymo, Asana, and Basecamp allow a business to break down tasks and monitor progress where employees can comment and add tasks and set up alerts or reminders. Using these tools, companies can ensure all required tasks are completed in the correct amount of time.
‘’Project management tools also allow teams to communicate clearly and quickly with comments, chat, and more.’’ (Michaela Rollings, 2021)
3. Hybrid meeting rooms
Hybrid meetings allow office-based and remote workers the choice to work at home or in the office. Organisations need to invest in good quality in-room hardware to ensure remote workers have a great experience.
4. Virtual conferencing systems
Virtual conferences have become one of the biggest ways people are attending events. Companies can use these systems to communicate with their employees in town hall sessions or a Q&A session with management. Live chats, polls, etc, can be included in these systems to improve your employee's experience by allowing them to interact with each other as well as the speakers.
‘’Best-in-class video conferencing services let users share their screens, remotely access one another's desktops, chat via text, exchange files, communicate via digital whiteboards, and even broadcast conferences to large groups of passive viewers (like webinars).’’ (Molly Mclaughlin, Daniel Brame, 2021)
While implementing the above technologies is important to improve your communications, it is also essential to have a good maintenance and support system in place to ensure all the implemented systems are up and running. Companies like SPOR offer 24/7 x 365 support across a vast range of IT hardware technologies all under one contract with tailored SLA coverages. All of SPOR’s support services are executed remotely, however, if needed an engineer can be available onsite by the next business day. This gives them control over their teams and what they do, which ensures a fantastic quality of service.